FAQ

For policy guidance, the answers below provide a quick guide; the linked full policies supply the governing detail.

How are taxes handled?

For a concise answer, Taxes are collected as required by applicable law.

Which currency and cards are supported?

Within the store policy framework, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

How can I follow the parcel?

Under the applicable policy, a tracking number is sent after each order is dispatched.

Is delivery available outside the U.S.?

For immediate reference, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

What is the expected delivery schedule?

To clarify the customer-care standard, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Is the return label my expense?

In practical terms, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

Are any discretionary returns excluded?

As a general rule, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

What return option is available after arrival?

For customer reference, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

How quickly is an approved credit posted?

For a clearer overview, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

May I stop an order before dispatch?

When more detail is useful, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

What does this catalog focus on?

In this summary, the live selection covers the products shown in the store's current live catalog; the product listing controls item-specific use, care, and safety details.

Merchant and Customer Care Information

Within the store policy framework, Store name: thehydrojug

To clarify the customer-care standard, Contact email: Support@thehydroitdi.shop

For a concise answer, Phone: (207) 846-9147

Under the applicable policy, Physical and return address: 114 Cedar St, Lewiston, ME 04240, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).