Shipping Policy

Shipment Visibility

Within our shipping process, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

From Order Review to Carrier Transit

To clarify the delivery standard, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Address, Cancellation, and Tax

Under the stated fulfillment timeline, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. As part of our U.S. delivery service, Taxes are collected as required by applicable law.

U.S.-Only Delivery

Under this Shipping Policy, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

Merchant and Customer Care Information

To explain the shipping process, Store name: thehydrojug

For order and tracking support, Contact email: Support@thehydroitdi.shop

Within the customer-care standard, Phone: (207) 846-9147

For U.S. order fulfillment, Physical and return address: 114 Cedar St, Lewiston, ME 04240, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).