Refund Policy

Exchange and Refund Completion

To explain the available remedy, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Condition and Limited Exclusions

To keep eligibility clear, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. Under the return and exchange standard, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Your 30-Day Choice

For customer reference, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Merchant-Paid Return Delivery

To clarify return responsibilities, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. As part of the 30-day program, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Cancellation Timing

Within the customer-care process, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.

Merchant and Customer Care Information

Within our return process, Store name: thehydrojug

For consistent return handling, Contact email: Support@thehydroitdi.shop

For an approved return or exchange, Phone: (207) 846-9147

For a predictable review process, Physical and return address: 114 Cedar St, Lewiston, ME 04240, US

Under this Refund Policy, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).